Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@arvowood.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@arvowood.com.

What We Cover

Product malfunctions under normal use
Defects in materials or craftsmanship

What We Don't Cover

✖️ Accidental damage (drops, liquids, fire)

✖️ Natural battery performance decline over time

✖️ Damage from power surges or natural disasters

✖️ Issues caused by non-IEETek parts

✖️ Problems occurring after warranty expiration

Claim Process

Email: support@arvowood.com with:
- Purchase proof
- Photos/videos of issue
Ship: Use our prepaid label if approved
Resolution: Repair/replacement within 5 business days

2. Returns

Here’s the English version of your return policy:

2. Return Policy

Arvowood Defect Returns (Within 30 Days)

Conditions: Unused items with manufacturing defects

Shipping Cost: Fully covered by our company

Resolution: Full refund or replacement with a new product

Customer-Requested Returns

Conditions: Within 30 days of receipt, unopened

Shipping Cost: Borne by the customer

Refund Amount: Product price minus actual shipping fees

Return Process

Prior approval required (Unauthorized returns will not be accepted) ▶ Email: support@arvowood.com
Include order number and reason for return in the request.
Follow the return shipping instructions provided upon approval.
Refund will be processed within 3-5 business days after receipt confirmation.